BIO

Lynne McClure, Ph.D.

Lynne McClure, Ph.D. is nationally-recognized as a leading expert in managing high-risk employee behaviors before they escalate to violence and other hostile acts at work.

Dr. McClure identifies eight categories of high-risk behaviors, based on personality disorders and mental illnesses defined in the Diagnostic & Statistical Manual IV (DSM-IV). Her categories portray what these conditions look like in the work setting. Unlike "profiles" - which focus on demographics, and which tempt managers to "diagnose" employees - her categories put structure on observable behaviors. Her methods empower managers to intervene early without contradicting ADA or EEO requirements. She received her doctorate in business from Arizona State University and has had counseling training at the Gestalt Institute and Milton Erickson Foundation.

Her most recent book, Anger & Conflict in the Workplace: Spot the Signs, Avoid the Trauma (Impact Publications, 2000), shows how to deal with one's own anger and with others' anger. Her book Risky Business: Managing Employee Violence in the Workplace (Haworth Press, 1996) was named by the EAP Digest as "the best book" on violence-prevention. Both books are based on her consulting experience since 1980, when she started McClure Associates, Inc. in the Phoenix area.

Dr. McClure presented at conferences held by TRW, Avnet, HR Semiconductor Association, the Institute for Law and the Workplace, International Personnel Managers Association (IPMA), Legal Assistant Management Association (LAMA), and others. By invitation, she served as an expert panelist in a U.S. Postal Service training teleconference. The National Mental Health Association invited her to write the workplace-violence chapter for Violence in Homes and Communities (Sage, 1999).

Popular with the media, Dr. McClure has been featured by CNN News Stand, CBS This Morning, Fox News Channel's The O'Reilly Factor, Talk America Radio Network, Associated Press Radio, CNN Radio, U.S. News & World Report, USA Today, Investor's Business Daily, the Los Angeles Times, Newsday, Fortune, Human Resource Executive, Workforce, HR Magazine, Franklin Covey's Priorities, The Peter Drucker Foundation's Leader to Leader, KnowledgeSpace.com, WorkingWomanNetwork.com, Office.com, and other prominent media.

Clients include Fortune 500 firms, mid-sized businesses, and government agencies. Dr. McClure offers consulting services, workshops, keynote speaking, and expert witness services.